Last Updated: June 2026
Thank you for shopping at TragoCart.shop. We understand that sometimes you may need to cancel an order. Please review our Cancellation Policy below.
1. Order Cancellation by Customer
Customers may request cancellation of an order under the following conditions:
✅ The order has not yet been shipped.
✅ The order is still under processing.
Cancellation requests must be submitted as soon as possible after placing the order.
Once the order has been packed, dispatched, or handed over to the courier partner, cancellation may not be possible.
2. How to Cancel an Order
To request cancellation, please contact our support team with:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Cancellation
Contact Details:
📧 Email: support@tragocart.shop
📞 Customer Support: +91 7383986019
📞 Alternate Support: +91 7984141596
🌐 Website: TragoCart.shop
3. Cancellation Approval
Cancellation requests are subject to order status verification.
If the order has not been processed or shipped, the cancellation request will generally be approved.
If the order has already been dispatched, cancellation may be rejected and the customer may need to follow our Refund & Returns Policy after delivery.
4. Refund for Cancelled Orders
For prepaid orders:
- Refunds will be processed after cancellation approval.
- Refunds will be issued to the original payment method used during checkout.
Refund processing time:
- Cancellation Approval: 1–3 business days
- Refund Processing: 5–10 business days
- Bank Processing Time: Depends on the customer’s bank or payment provider
5. Cash on Delivery (If Available)
For Cash on Delivery (COD) orders:
- No refund is required since payment has not been collected.
- Repeated cancellation of COD orders may result in restrictions on future orders.
6. Cancellation by TragoCart.shop
TragoCart.shop reserves the right to cancel any order under the following circumstances:
- Product unavailable or out of stock
- Pricing or technical errors
- Suspected fraudulent transactions
- Incomplete customer information
- Payment verification failure
- Orders violating our Terms & Conditions
In such cases, customers will be notified and eligible refunds will be processed.
7. Non-Cancellable Orders
Orders may not be cancelled if:
- The order has already been shipped.
- The product is custom-made or personalized.
- The order is already out for delivery.
- The order has been delivered.
8. Changes to This Policy
TragoCart.shop reserves the right to modify or update this Cancellation Policy at any time without prior notice. Updated policies will be published on this page.
Contact Us
For cancellation-related queries, please contact:
TragoCart.shop
🌐 Website: TragoCart.shop
📧 Email: support@tragocart.shop
📞 Phone: +91 7383986019
📞 Alternate Phone: +91 7984141596
By placing an order on TragoCart.shop, you acknowledge and agree to this Cancellation Policy.