Last Updated: June 2026
Thank you for shopping with TragoCart.shop. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
1. Return Eligibility
You may request a return if:
✅ The product is damaged upon delivery.
✅ The product received is incorrect.
✅ The product has a manufacturing defect.
✅ The product is significantly different from its description.
To be eligible for a return:
- The return request must be submitted within 2 days of delivery.
- The item must be unused, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories must be intact.
- Proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or worn products.
- Washed or altered garments.
- Products without original tags or packaging.
- Clearance, sale, or promotional items (unless damaged or defective).
- Personal care or hygiene-sensitive products (if applicable).
3. Return Process
To initiate a return:
Step 1
Contact our support team with:
- Order Number
- Product Details
- Reason for Return
- Photos of the product (if damaged or incorrect)
Step 2
Our team will review your request and provide return instructions.
Step 3
Once approved, return the product to the address provided by our support team.
4. Refund Policy
Refunds will be issued if:
- The returned product passes quality inspection.
- The return request meets our eligibility requirements.
Refunds will be processed to the original payment method used during checkout.
Processing time:
- Inspection: 2–5 business days
- Refund Processing: 5–10 business days
- Bank/Credit Card Processing: Depending on your bank or payment provider
5. Exchange Policy
We may offer exchanges for:
- Incorrect size received
- Damaged products
- Defective products
- Wrong item delivered
Exchange requests must be submitted within 7 days of delivery.
Subject to product availability.
6. Order Cancellation
Customers may request cancellation:
- Before the order is shipped.
Once an order has been shipped, cancellation may not be possible.
Refunds for cancelled orders will be processed to the original payment method.
7. Damaged or Incorrect Products
If you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery with clear photographs and order details.
We will arrange a replacement, exchange, or refund after verification.
8. Shipping Charges
Return Shipping
- If the return is due to our error (wrong, defective, or damaged item), return shipping costs may be covered by TragoCart.shop.
- For other approved returns, customers may be responsible for return shipping charges.
Original Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to our mistake.
9. Refund Exceptions
Refunds may not be granted if:
- The returned item is damaged by misuse.
- The item shows signs of wear or use.
- The product is returned without authorization.
- The return request is submitted after the eligible return period.
10. Contact Us
For return, refund, or exchange requests, please contact:
TragoCart.shop
🌐 Website: TragoCart.shop
📧 Email: support@tragocart.shop
📞 Customer Support: +91 7383986019
📞 Alternate Contact: +91 7984141596
Important Notice
By placing an order on TragoCart.shop, you acknowledge and agree to this Refund & Returns Policy. We reserve the right to modify this policy at any time without prior notice.